Great support! Very responsive.. I received multiple follow up calls to make sure all my questions were answered.
The carbon media replacement kit had everything I needed as well as directions that made the process fast and efficient. I highly recommend this product.
The customer service was excellent! The shipping wasn't as good, but that was the carrier, not the shipper.
The filter is good. Changes the taste of water - makes it much better. A couple things broke while fitting or in transit. However, Mike went out of the way to send us replacements right away. Ultimately, everything got fixed, and now we are enjoying it.
We’re good
. 8-1-26 Update: I was contacted by the Head of the Healthier Elements shortly after posting my review. The Healthier Elements team worked with me to correct this problem. The Healthier Elements team looked in the Carbon size issues I had and we determined I received a bag that had been a one off bad/heavily handed bag, that might have had the carbon component squashed/broken down to small particular. The Healthier Elements team has sen me a new Bag of carbon component and this bag was in MUCH better shape with its carbon size. Healthier Elements does really care about their customers and the products they sell. AA+ Customer service care. Thank you. Your new life lobg customer William. Nice to see a Company that TRULY Cares. Original Writeup: 7-15-26 the vendor does provide the correct carbon replacement or Salt free components for a Pelican water filter tanks. Both the carbon and salt free media is x3 smaller than my original Pelican components. The 1st run through my Pelican tank, with this carbon component, the smaller carbon mix of particular it passed through Pelican filter at the bottom feed tube. I was see carbon media in my house water. Had drain my Pelican tank as not to cause house water problem. Need to drain that tank next. Not recommend. Waste of time and money. The original carbon pulled from my Pelican tank, after 5 years, is still larger than what was sent to me. The salt free media that was sent is the same thing. X3 small particular.
Thanks so much for the feedback, and we're sorry for the frustration! The carbon in your kit is the exact media Pentair currently specifies for your system. Activated carbon is made in different mesh sizes, and manufacturers do update materials over time, so it's normal for new media to look a bit different than what was originally installed years ago. Used carbon also naturally darkens and changes shape as it absorbs contaminants, so comparing it to fresh media isn't really apples-to-apples. We've already reached out by email to set up a time to chat and make sure everything's running smoothly for you. We really appreciate you giving us the chance to make this right!
Excellent costumer service! They reply to text messages promptly and are ready to assist you with any question you may have about the system. Thank you!
The exchange went well. All needed materials were present
Great kit with zero issues in replacing the media.
Awesome. Great to hear it, Steve. If you need anything further - give us a shout!
The only hiccup I had with the kit was that the funnel arrived broken. I also ordered the water softener media replacement at the same time so I used the funnel in that kit to replace the carbon media. Instructions were straightforward and I was able to complete it without any hassles.
Thanks for the review, Steve! Bummer about the funnel. Glad you had another from the 2nd kit. If there are any other hiccups, give us a shout and we'll help you out.
Pain to clean. Have to constantly clean it while using it. NOT worth the price at ALL.
seems my water conditioner media are no longer working and probably does not do its role anymore, I have purchased the media replacement for my Pelican NS6 and saw significant change on my water supply...another 5 year longer for my tank :) thank you.
Install went without any complications. Walter quality so improved my wife no longer is using bottled water. Morning coffee vastly improved in flavor! Thank you for easy to follow install instructions. Pictures makes the process easy. Well done on your part!
Good service, quality materials, competitive price. Will buy from again.
Whole House Water Filter System Carbon Replacement Media | PC1000-R For Pentair Pelican PC1000 Tank
Yup !!
It is the wrong one. We tried to change it today and they are not the right one. I ordered two so now I have two that do not work.
Hi Rinda! We are on it. You ordered the PUV14, but sometimes it can be tricky to know which is the right one so we understand. If you can send us a picture of the bulb you're trying to replace and a picture of what you received, we can get the correct ones sent out to you. In case we sent something incorrectly, we'll fix it no problem! Please send to info@healthierelements.com and we'll help you out.
See above
Would like to have step by step install instructions include in the package.
This is just what we needed to continue using our water filtration system. It had everything we needed to replace the media ourselves saving us hundreds of dollars.
We were so pleased with Healthier Elements. We were without our water treatment system while we were waiting for our installation kit. They shipped it to us quickly and the price was great. Super at staying in touch with us too.
Dealing with Healthier Elements was fast and easy. They had the right parts for my Pelican System (which became Pentair and no longer sells parts). I called and emailed Healthier Elements and received a response answering my questions in about 10 minutes. I will buy form them again.