Orders & Damaged Goods
Healthier Elements Shipping & Returns
Healthier Elements ships to the "lower 48" continental United States only.
If you are in Hawaii, Alaska, or any other US state/territory outside of the lower 48, you can reach out to us at email@example.com with the items you're interested in for a custom shipping quote.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 3-5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Manufacturer-specific return policies are as follows:
Pentair / Pelican
60-Day Money-Back Guarantee
We want you to feel confident in your water solution, and as such, offer a 60-day, no questions asked, trial period. If you are not confident in your water solution, we will provide a full refund.
Pentair Water Solutions will accept return of Pentair or Pelican brand items unused and in original condition within 90 days of shipment for a full refund of your purchase price. Freight shipments may be returned within 90 days of shipment for a full refund of your purchase price minus a 25% restocking fee. Other terms apply:
- If your return is received on or before 60 days after purchase, you will receive a full refund.
- You have 90 calendar days from purchase to return a product that is unused, unopened, and in working condition for a refund.
- All returns must be shipped to Pentair Water Solutions (PWS) and require prior authorization and a clearly-labeled Return Authorization Code ("RAC") on the outside of the return shipment package. This code entitles you to a full refund of the purchase price for the product(s) you ordered, no questions asked. To initiate a return and acquire an RAC, contact firstname.lastname@example.org.
- Ensure that the product you are returning is repackaged with all the parts, pieces and documentation that was included when you received it.
- You are responsible for the return shipping costs on all products.
- You are responsible for the cost of insuring the product during return shipping.
- Installation fees and any costs incurred to un-install the product will not be reimbursed, as the money-back guarantee can be applied to product/system only.
- Shipping charges related to the original purchase are not refundable/reimbursed.
- This offer is only applicable for products purchased directly from Pentair Water Solutions through our virtual consult, Pentair.com direct e-commerce site or if purchased from an in-home sales consultant (in select markets).
- Water test kits may be returned if unused within 30 days of shipment, minus a 15% restock fee.
- UV (Viqua, UV Max) product may be returned within 30 days of shipment unopened, minus a 10% restock fee.
All returns will be inspected for completeness and damage. Some products have return restrictions. Please review the list below to determine if special return policies apply to your products. Systems altered or changed from their original manufacturer build and specs are not returnable. Taxes, brokerage, shipping, customs, and border crossing fees on shipments are not refundable. All custom, high flow, estate or special order products are built to order and cannot be returned once ordered. Manufacturer warranties still apply to all custom systems.
Advanced Bidet Toilet Seats, Bidets, & Hygienic Products:
Due to the hygienic nature of Brondell products, we can only accept returns on seats and bidet products that are unopened, unused, and re-sellable. Returns will incur a 15% restocking and handling fee. Products that are not in new and re-sellable condition are subject to additional fees and/or non-credit for returned merchandise. Any returns must be shipped back and return shipping paid by customer within 30 days of original purchase.
We will not accept for credit any returns on seats or bidet products that have been opened and/or used in any manner. For Warranty service, customers must contact us directly for repair and/or replacement of any defective merchandise.
All other non-hygienic products:
Returns will incur a 15% restocking and handling fee. Products that are not in new and re-sellable condition are subject to additional fees and/or non-credit for returned merchandise. H2O+ water filtration & O2+ air purifier products including filters that have been used may not be returned as once water has been run through the filter, they are not re-sellable. Any returns must be shipped back and return shipping paid for by customer within 30 days of original purchase.
ProOne Water Filters
ProOne® products are backed by a thirty (30) day money back limited guarantee to the original purchaser of any ProOne® product. If you are not satisfied with your ProOne® purchase, you may return the product. The ProOne product must be in it is original packaging with all parts and materials and received by the return warehouse within 30 days of the original purchase.
ProOne will, inspect and review your request for a refund and if ProOne, in its sole discretion, is satisfied with the your request for a refund, we will issue a refund, in the amount of the purchase price, excluding shipping and any labor charges if applicable.
If your order was damaged during delivery, is incorrect, or there was an error in your order, please contact us within 3 days of delivery receipt. We will attempt every effort to correct your order. If you were shipped an incorrect item, we will pay for the return via standard shipping. Please make sure you include your name, email address, and phone number with your order information and order date. If you wish to cancel an order after it has been placed there may be a 10% cancellation fee.
Orders of $300 or more normally ship Signature Required. There is no charge for this service. Should you wish to opt-out of Signature Required, please reach out to us that you want to opt-out of Signature Required. We will not replace any lost or stolen packages with declined Signature Required.
If you wish to cancel an order, please contact email@example.com
If you contact us within 24 hours of purchase: We can cancel the order for you at no additional cost. The cancellation may take up to 3 days, thank you for your patience and understanding.
If the package is already shipped, we will issue a prepaid label and return your payment AFTER we have received the package from you. If you contact us after 24 hours of purchase: You need to bear the return fee if the package is already shipped (depends on our system, not the order status). The product has to be damage-free, packed in the packaging we sent to you, and with the original receipt of the purchase. We will return your payment AFTER we have received the package from you.
If you want to return the item, you need to bear the return fee yourself and pay 20% of the original order as a restocking fee.
If you would like to return a product, please follow these guidelines:
Reach out to firstname.lastname@example.org for a Return Authorization. No returns will be honored without a Return Authorization.
The package needs to come back with the original receipt of the purchase.
The product has to be in the packaging we sent in the first place.
The product has to be damage-free (not applicable for defective products), damage on the product will void the refund.
We offer a 30-day return guarantee. Warranty will begin from the date the product is received. If a product grows defective during the warranty period due to a quality issue rather than your own breakage or misuse, we can accept a return, provide free repair service, or issue a new replacement.
If you received a damaged / incorrect item and you want to file a claim, please email email@example.com together with your order information and a picture of the damaged / incorrect product. We are eager to help.
There are times when we may not have the product(s) that you choose in-stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you do not have to worry unnecessarily about your order. If you have purchased via online payment, then you will be refunded once our team confirms your request.
After receiving your request or your packages, it may take up 3-10 business days to refund your money.
30-Day, No-Questions-Asked, Money-Back Guarantee
In the unlikely event that you’re not completely satisfied with your Austin Air cleaner, return it within 30-days, no-questions-asked. Return shipping is the responsibility of the customer and there may be a $25 restocking fee applied.
You have thirty (30) days from the date you receive Airdog products to contact us for a return authorization (RA) number to return the item for a 100% refund (exclude shipping fee). Make sure the products returned are in good physical condition (not physically broken or damaged). All accessories originally shipped with your order must be included with the return.
How to get the RA#?
If you need to return an item, follow the simple steps below:
- Call or email us within thirty (30) days of receiving the item to get your return authorization (RA) number.
- We will issue the RA# and ship the return shipping label to you and you'll need to pay for the return shipping cost.
- Once you receive the shipping label, please return the item (and any accessories included) in the original package. Include a note with the RA# and a brief description of the issue that caused you to return the item.
Returns should be sent to the address provided with your RA number. Once we receive the returned item, we will process the refund within 5-7 business days.
If you wish to return any TruSens product, please call or email us prior to returning your merchandise.
To receive a refund for an item purchased, please follow these three steps:
- Call us to initiate your return and to identify the correct return shipping address and method.
- Carefully package the eligible item(s) to be returned, preferably in the original packaging. Please include original invoice or bill.
- Send your eligible return item(s) to TruSens within 30 days of purchase for a refund. Shipping charges will need to be paid by the customer for any non-warranty related return. Unauthorized or COD returns will not be accepted.
Please allow 4-8 weeks for return processing.
If you are not satisfied with your purchase of Kuvings product(s) from, you may be eligible to return the item(s) within 30 days from receipt of shipment. The return process should be initiated by contacting us to receive a Return Authorization. Customers are responsible for the shipping cost of returning products back to us.
Requirements for a Refund
- Returning item(s) must be in clean and working condition. The product should not be damaged in any way.
- Item(s) must be returned with all original packaging, parts, and accessories.
- Do not return your Kuvings product without first obtaining a Return Authorization. Please note that Kuvings is not responsible for the product(s) that is/are lost or damaged without following our return process and without obtaining a valid Return Authority number.
- The Return Authorization will be valid for 7 calendar days from the day issued.
We will offer you a refund based on your original method of purchase. Within 30 days from receipt of shipment, defective products may be returned for a replacement under warranty.
Please contact us to receive RMA. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days. The refund may not show up on your credit card billing statement for up to 2 billing cycles.
There may be a 30% restocking fee on any returned product.
Zero Breeze products have a 14 day return policy from order delivery date
We accept returns. You can return items within 14 days of your product's delivery date but you must have the original packaging with receipt or proof of purchase. If you don't have the original box, there is a 15% restocking fee. You are also responsible for the return shipping cost. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Bidets & Seats
Returns must be initiated by the customer within 30 days of the purchase date and require a return authorization number. Customers are responsible for return shipping costs. Due to the hygienic nature of the products, we cannot accept returns on products that have been used. All returns are subject to review and can be declined if received in poor condition. Restocking and handling fees may apply.
Due to the difficulty and cost in transporting this product, we will not accept any smart toilet returns due to the unit being an incorrect size, measurement, shape, incompatible with the customer's bathroom, or the customer simply changing their mind. Due to the large dimension and weight, a white glove curbside service will be used for transporting all smart toilets. The same method of shipping must be used for returns to avoid further damages during transit. Claims for damaged and/or missing items must be received within 48 hours of delivery by email or phone: firstname.lastname@example.org / (469) 459-9854. For issues of a unit arriving damaged or missing parts, contact us for an authorized return authorization number by emailing email@example.com with your full order information including order number, name, phone number, address, purchase date, and reason for return. Do not sign for damaged items.