Healthier Elements ships to the "lower 48" continental United States only.
If you are in Hawaii, Alaska, or any other US state/territory outside of the lower 48, you can reach out to us at info@healthierelements.com with the items you're interested in for a custom shipping quote.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 3-5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@healthierelements.com
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@healthierelements.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Pentair / Pelican
Pentair Water Solutions will accept return of Pentair or Pelican brand items unused and in original condition within 30 days of shipment for a full refund of your purchase price. Freight shipments may be returned within 30 days of shipment for a full refund of your purchase price minus a 25% restocking fee. Other terms apply:
- If your return is received on or before 30 days after purchase, you will receive a full refund.
- You have 30 calendar days from purchase to return a product that is unused, unopened, and in working condition for a refund.
- All returns must be shipped to Pentair Water Solutions (PWS) and require prior authorization and a clearly-labeled Return Authorization Code ("RAC") on the outside of the return shipment package. This code entitles you to a full refund of the purchase price for the product(s) you ordered, no questions asked. To initiate a return and acquire an RAC, contact returns@healthierelements.com.
- Ensure that the product you are returning is repackaged with all the parts, pieces and documentation that was included when you received it.
- You are responsible for the return shipping costs on all products.
- You are responsible for the cost of insuring the product during return shipping.
- Installation fees and any costs incurred to un-install the product will not be reimbursed, as the money-back guarantee can be applied to product/system only.
- Shipping charges related to the original purchase are not refundable/reimbursed.
- This offer is only applicable for products purchased directly from Pentair Water Solutions through our virtual consult, Pentair.com direct e-commerce site or if purchased from an in-home sales consultant (in select markets).
- Water test kits may be returned if unused within 30 days of shipment, minus a 15% restock fee.
- Carbon media replacement kits are not eligible for return
- UV (Viqua, UV Max) product may be returned within 30 days of shipment unopened, minus a 10% restock fee.
All returns will be inspected for completeness and damage. Some products have return restrictions. Please review the list below to determine if special return policies apply to your products. Systems altered or changed from their original manufacturer build and specs are not returnable. Taxes, brokerage, shipping, customs, and border crossing fees on shipments are not refundable. All custom, high flow, estate or special order products including carbon media replacement kits are built to order and cannot be returned once ordered. Manufacturer warranties still apply to all custom systems.
