This vendor does provide the correct carbon replacement or Salt free components for a Pelican water filter tanks. Both the carbon and salt free media is x3 smaller than my original Pelican components. The 1st run through my Pelican tank, with this carbon component, the smaller carbon mix of particular it passed through Pelican filter at the bottom feed tube. I was see carbon media in my house water. Had drain my Pelican tank as not to cause house water problem. Need to drain that tank next. Not recommend. Waste of time and money. The original carbon pulled from my Pelican tank, after 5 years, is still larger than what was sent to me. The salt free media that was sent is the same thing. X3 small particular.
Thanks so much for the feedback, and we're sorry for the frustration! The carbon in your kit is the exact media Pentair currently specifies for your system. Activated carbon is made in different mesh sizes, and manufacturers do update materials over time, so it's normal for new media to look a bit different than what was originally installed years ago. Used carbon also naturally darkens and changes shape as it absorbs contaminants, so comparing it to fresh media isn't really apples-to-apples. We've already reached out by email to set up a time to chat and make sure everything's running smoothly for you. We really appreciate you giving us the chance to make this right!
Excellent costumer service! They reply to text messages promptly and are ready to assist you with any question you may have about the system. Thank you!
The exchange went well. All needed materials were present
Great kit with zero issues in replacing the media.
Awesome. Great to hear it, Steve. If you need anything further - give us a shout!
The only hiccup I had with the kit was that the funnel arrived broken. I also ordered the water softener media replacement at the same time so I used the funnel in that kit to replace the carbon media. Instructions were straightforward and I was able to complete it without any hassles.
Thanks for the review, Steve! Bummer about the funnel. Glad you had another from the 2nd kit. If there are any other hiccups, give us a shout and we'll help you out.