As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 3-5 business days), we will process the charges and submit the order for shipment.

ProOne® products are backed by a thirty (30) day money back limited guarantee to the original purchaser of any ProOne® product. If you are not satisfied with your ProOne® purchase, you may return the product. The ProOne product must be in it is original packaging with all parts and materials and received by the return warehouse within 30 days of the original purchase.

ProOne will, inspect and review your request for a refund and if ProOne, in its sole discretion, is satisfied with the your request for a refund, we will issue a refund, in the amount of the purchase price, excluding shipping and any labor charges if applicable.