As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 3-5 business days), we will process the charges and submit the order for shipment.
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Cancellation Policy
If you wish to cancel an order, please contact support@healthierelements.com
If you contact us within 24 hours of purchase: We can cancel the order for you at no additional cost. The cancellation may take up to 3 days, thank you for your patience and understanding.
If the package is already shipped, we will issue a prepaid label and return your payment AFTER we have received the package from you. If you contact us after 24 hours of purchase: You need to bear the return fee if the package is already shipped (depends on our system, not the order status). The product has to be damage-free, packed in the packaging we sent to you, and with the original receipt of the purchase. We will return your payment AFTER we have received the package from you.
Return Policy
If you want to return the item, you need to bear the return fee yourself and pay 20% of the original order as a restocking fee. If you would like to return a product, please follow these guidelines: Reach out to returns@healthierelements.com for a Return Authorization. No returns will be honored without a Return Authorization. The package needs to come back with the original receipt of the purchase. The product has to be in the packaging we sent in the first place. The product has to be damage-free (not applicable for defective products), damage on the product will void the refund.
We offer a 30-day return guarantee. Warranty will begin from the date the product is received. If a product grows defective during the warranty period due to a quality issue rather than your own breakage or misuse, we can accept a return, provide free repair service, or issue a new replacement.
If you received a damaged / incorrect item and you want to file a claim, please email support@healthierelements.com together with your order information and a picture of the damaged / incorrect product. We are eager to help.
Refund Policy
There are times when we may not have the product(s) that you choose in-stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you do not have to worry unnecessarily about your order. If you have purchased via online payment, then you will be refunded once our team confirms your request.
After receiving your request or your packages, it may take up 3-10 business days to refund your money.
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