Healthier Elements ships to the "lower 48" continental United States only.
If you are in Hawaii, Alaska, or any other US state/territory outside of the lower 48, you can reach out to us at info@healthierelements.com with the items you're interested in for a custom shipping quote.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 3-5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@healthierelements.com
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@healthierelements.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
The following manufacturers have specific return policies as follows:
BRONDELL
Advanced Bidet Toilet Seats, Bidets, & Hygienic Products:
Due to the hygienic nature of Brondell products, we can only accept returns on seats and bidet products that are unopened, unused, and re-sellable. Returns will incur a 15% restocking and handling fee. Products that are not in new and re-sellable condition are subject to additional fees and/or non-credit for returned merchandise. Any returns must be shipped back and return shipping paid by customer within 30 days of original purchase.
We will not accept for credit any returns on seats or bidet products that have been opened and/or used in any manner. For Warranty service, customers must contact us directly for repair and/or replacement of any defective merchandise.
All other non-hygienic products:
Returns will incur a 15% restocking and handling fee. Products that are not in new and re-sellable condition are subject to additional fees and/or non-credit for returned merchandise. H2O+ water filtration & O2+ air purifier products including filters that have been used may not be returned as once water has been run through the filter, they are not re-sellable. Any returns must be shipped back and return shipping paid for by customer within 30 days of original purchase.
PROONE WATER FILTERS
ProOne® products are backed by a thirty (30) day money back limited guarantee to the original purchaser of any ProOne® product. If you are not satisfied with your ProOne® purchase, you may return the product. The ProOne product must be in it is original packaging with all parts and materials and received by the return warehouse within 30 days of the original purchase.
ProOne will, inspect and review your request for a refund and if ProOne, in its sole discretion, is satisfied with the your request for a refund, we will issue a refund, in the amount of the purchase price, excluding shipping and any labor charges if applicable.
Orders & Damaged Goods
If your order was damaged during delivery, is incorrect, or there was an error in your order, please contact us within 3 days of delivery receipt. We will attempt every effort to correct your order. If you were shipped an incorrect item, we will pay for the return via standard shipping. Please make sure you include your name, email address, and phone number with your order information and order date. If you wish to cancel an order after it has been placed there may be a 10% cancellation fee.
Signature Required
Orders of $300 or more normally ship Signature Required. There is no charge for this service. Should you wish to opt-out of Signature Required, please reach out to us that you want to opt-out of Signature Required. We will not replace any lost or stolen packages with declined Signature Required.
