Warranty

• TruSens warrants the machine will perform to the specifications stated and be free from defects in materials and workmanship for a period of 2 years from date of purchase, subject to normal use.
• Dated proof of purchase will be required.
• Defects due to shipping, misuse, improper maintenance are not covered under this warranty. 
• Only the use of TruSens brand accessories will guarantee the proper functioning and lifetime of your TruSens machine. Any damage or malfunction of your air purifier resulting from the use of non-TruSens filters or UV bulbs may not be covered by this warranty or may result in a service fee if the damage or malfunction is determined to be caused by such use.
• Within the warranty period, TruSens will at its own discretion either repair or replace the defective machine free of charge.
• Repairs or alternations made by persons not authorized by TruSens will void the warranty.
• This warranty only applies to air purifiers operated in the United States and Canada. This warranty does not affect the legal rights which consumers have under applicable national legislation governing the sale of goods.

Shipping & Returns

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 3-5 business days), we will process the charges and submit the order for shipment.

Click here for detailed shipping and returns policy

Price Match 

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within six months of your purchase date please let us know by contacting us and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax